Feature-specific FAQs
Trips
Q: How many trips can I create?
A: You can create unlimited trips with both free and Premium accounts.
Q: Can I edit a trip after creating it?
A: Yes! You can edit trip details anytime, including:
Trip name
Dates
Locations
Trip details
Q: How do I organize locations within my trip?
A: You can add locations to your trip and view them on the map to help plan your route effectively.
Collections
Q: What's the difference between trips and collections?
A: Collections are versatile organization containers that can hold:
Saved places
Notes (Premium feature)
Checklists (Premium feature)
You can create collections for specific purposes, such as:
Groups of places you want to visit
Journal entries using notes
Travel checklists
Mixed collections containing places, notes, and checklists
Q: How many collections can I create?
A: You can create unlimited collections with both free and Premium accounts.
Q: How do I organize my collections?
A: You can:
Name collections by theme or purpose
Add locations to multiple collections
View place collections on the map
Create separate collections for notes, places, or checklists
Combine different types of content in a single collection
Locations & Maps
Q: How do I save a new location?
A: To save a location:
Navigate to a collection
Click the "Map Pin" icon at the bottom
Search for your place or drop a pin on the map
Select or confirm the location
Save it with any associated details (such as name, etc.)
Q: Can I add custom locations?
A: Yes! You can:
Drop a pin anywhere on the map
Save any coordinate location
Add it to your collections or trips
Premium Features
Q: How do notes and checklists work?
A: With Premium, you can:
Add detailed notes to collections
Create checklists in collections
Update and manage notes anytime
Access notes across all your devices
Organize notes as journal entries
Q: How does collaboration work?
A: Premium users can:
Share trips with other users
Set permissions (view-only or edit access)
Work together on trip planning
Share collections with others
Q: How do I create virtual postcards?
A: Premium users can create virtual postcards from completed trips:
Navigate to a completed trip
Select "Create Postcard"
Choose your picture
Customize your text content
Save or share your postcard
Sharing & Collaboration
Q: Who can I share my trips with?
A: Premium users can share trips with:
Other Turnie users
Both free and Premium users
Multiple collaborators
Q: What can collaborators do?
A: Collaborators can:
View shared trips
Add/edit locations (if given edit permission)
Add notes (if they have Premium)
Add checklists (if they have Premium)
View trip details
Q: How do I manage sharing permissions?
A: Premium users can:
Set view-only or edit permissions
Control who has access
Remove collaborators
Update sharing settings anytime
App Navigation
Q: How do I find specific content?
A: You can browse through your:
Saved locations by collection
Trip names
Collection names
Notes within collections (Premium)
Checklists within collections (Premium)
Data Management
Q: How do I backup my data?
A: All your data is automatically backed up to our secure cloud storage. No manual backup is required.
Q: Can I export my trip details?
A: Currently, trip export is not available.
Q: What happens to my data if I uninstall the app?
A: Your data remains safely stored in our cloud. Simply sign back in to access your content.
Account Settings
Q: How do I update my profile information?
A: Go to Settings > Profile to update your:
Name
Email preferences
Account settings
Q: Can I change my login method?
A: Currently, you need to continue using your original login method (Google or Apple sign-in).
Troubleshooting
Q: Why isn't my location showing up on the map?
A: Try these steps:
Check your internet connection
Ensure location services are enabled
Restart the app
If issues persist, contact support
Q: Why can't I add more locations?
A: There's no limit to the number of locations you can add. If you're experiencing issues, check your internet connection or contact support.
Need More Help?
Can't find what you're looking for? Contact us:
Email: [email protected]
Include specific details about your question
Screenshots are helpful when reporting issues
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