General FAQs
Getting Started
Q: What is Turnie™?
A: Turnie™ is a mobile travel planning app that helps you organize trips, save locations, and collaborate with others. It's designed to make travel planning simple, efficient, and powerful.
Q: Is Turnie free to use?
A: Turnie offers both free and premium features:
Free: Basic trip planning, location saving, and map features
Premium ($2/month): Advanced features including notes, checklists, and collaboration tools
Q: Which devices support Turnie?
A: Turnie is available on:
iOS devices through the Apple App Store
Android devices through Google Play Store
Account Management
Q: How do I create a Turnie account?
A: You can create an account using:
Google Sign-in
Apple Sign-in
Email address & Password
Q: How do I update my account information?
A: You can update your account details through the Profile/Settings section in the app.
Q: What happens if I forget my login credentials?
A: Use the password reset option through your sign-in method (Google, Apple, or Email directly in the app).
Features & Usage
Q: How do I create a new trip?
A: From the dashboard:
Tap the "Create" button (Plus Symbol at the bottom), then tap the "Trip" option
Enter trip details (all fields require content to be populated. You can always edit again later)
Save and start planning
Q: How do I save locations?
A: You can save locations by:
Opening up a collection
Searching for a place
Selecting the desired result / location
Choosing to save it with associated details
Q: What are Collections?
A: Collections are groups of saved items (such as locations) that you can organize by theme, destination, or any category you choose. They help keep your saved data & places organized. They can be used to group places, notes (such as journal entries), checklists, or a combination of all of these. Collections then can be associated to Trips.
Data & Privacy
Q: How is my data protected?
A: Your data is:
Stored securely on Google Cloud Platform
Encrypted during transmission
Protected by industry-standard security measures
Q: Can I recover deleted data?
A: No, once you delete data through the app, it cannot be recovered. Please be careful when deleting content.
Q: Who can see my trips and collections?
A: Only you can see your content unless you explicitly share it with others.
Premium Features
Q: What's included in the premium subscription?
A: Premium features include:
Notes and checklists
Advanced collaboration tools & sharing capabilities
Q: How do I upgrade to premium?
A: You can upgrade through:
Apple App Store (iOS users)
Google Play Store (Android users)
Q: Can I cancel my premium subscription?
A: Yes, you can cancel anytime through your device's app store settings.
Troubleshooting
Q: The app isn't working properly. What should I do?
A: Try these steps:
Ensure your app is updated to the latest version
Check your internet connection
Restart the app
If issues persist, contact support@thejustinhq.com
Q: How do I report a bug?
A: Bugs, Feedback & Feature Requests can be submitted through our Feedback Form. Alternatively, you can email support@thejustinhq.com with the following details below.
Description of the issue
Steps to reproduce
Your device type and OS version
Support
Q: How do I contact support?
A: Email support@thejustinhq.com for assistance. Alternatively, you can contact us via Facebook Messenger by sending a message to our social media account Justin HQ.
Q: What are your support hours?
A: We aim to respond to all support inquiries within 2 business days. However, this is a best effort response time and we will get back to you as soon as our team is able to based on demand.
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